René Bergenroth - UX Designer & Analyst

How to do it

The ISO 9241-110 standard is a standard for the assessment of software usability. It is a standard for the assessment of software usability. In my opinion, you can directly start with it without any special knowledge, what you need for. Therefore you can directly copy it and start with a survey from Google and ask your users was works good what works less good directly with this questionnaire.

Source: ISO 9241-110

Software Assessment

Please note:

The goal of this assessment is to identify weaknesses in software systems and develop concrete improvement suggestions.
To achieve this, your judgment as an expert of the software system is crucial! The basis of your evaluation is your individual experiences with the software program you wish to assess.
This is not an assessment of you as a person, but rather your personal evaluation of the software you are working with.

This example asks how good or bad the software is. The user assesses the software as good, but still sees opportunities for improvement.

It is best to complete the assessment form while you have the software system you are evaluating in front of you on the screen. This way, you have the opportunity to double-check certain aspects while answering the individual questions.
Please fill out the assessment form very carefully and do not leave any of the questions unanswered!

Name of the Software:
Version Number:
Manufacturer:
if applicable, submodule/application:
How long have you been using the software?
Average work hours per week with the software:

Software Quality

for Screens smaller than relative 700px it looks odd and i know it :D I will fix it, I promise. I don't know how, but I will. Rene Bergenroth

Software Evaluation
The Software ...	- - -	- -	-	0	+	+ +	+ + +	The Software ...
does not provide all the functions to efficiently handle the tasks.								provides all the functions to efficiently handle the tasks.
requires unnecessary inputs.								does not require unnecessary inputs.
is not well suited to the requirements of the work.								is well suited to the requirements of the work.
does not provide sufficient information about which inputs are allowed or necessary.								provides sufficient information about which inputs are allowed or necessary.
does not provide on request situationspecific explanations that help concretely.								provides on request situationspecific explanations that help concretely.
does not provide from itself situationspecific explanations that help concretely.								provides from itself situationspecific explanations that help concretely.
forces an unnecessary rigid adherence to processing steps.								does not force an unnecessary rigid adherence to processing steps.
makes it difficult to switch between individual menus or screens.								makes it easy to switch between individual menus or screens.
forces unnecessary interruptions of work.								does not force unnecessary interruptions of work.
makes it difficult to orientate due to an inconsistent design.								makes it easy to orientate due to a consistent design.
provides insufficient information about what it is doing.								provides sufficient information about what it is doing.
cannot be used consistently according to a uniform principle.								can be used consistently according to a uniform principle.
provides poorly understandable error messages.								provides well understandable error messages.
requires a high correction effort in case of errors.								requires a low correction effort in case of errors.
does not provide concrete hints for troubleshooting.								provides concrete hints for troubleshooting.
is difficult for me to expand when new tasks arise.								is easy for me to expand when new tasks arise.
is poorly adaptable to my personal, individual way of working.								is well adaptable to my personal, individual way of working.
is poorly configurable for different tasks within its scope of services.								is well configurable for different tasks within its scope of services.
requires a lot of time to learn.								requires little time to learn.
requires that one must remember many details.								does not require that one must remember many details.
is poorly learnable without external help or a manual.								is well learnable without external help or a manual.

Work Conditions

Contractual weekly work hours (hours):
Average overtime hours per week (hours):
How long have you been working in this company? (years):
How long have you been working on the screen? (years):
Hours per day on the screen:

Personal Information

Your Age:

up to 20 years

21 – 30 years

31 – 40 years

41 – 50 years

51 – 60 years

over 60 years

In which department do you work?